TERMS OF SERVICE
Real Estate Photo Services
Payments & Delivery
Payment for real estate imaging services is due at time of service.
If other arrangements are requested they must be made in writing at least 24-hours before scheduled time of service. In some cases payment may be made after services but before final image delivery. For these situations, watermarked, low-res digital proofs will be made available for approval first. Upon approval, full payment will be made before final images are delivered to CLIENT.
When full payment is collected at time of service, PHOTOGRAPHER agrees to deliver final images digitally within 24-hours of photoshoot start time. For other payment arrangements, PHOTOGRAPHER agrees to deliver final images digitally within 24-hours of receipt of full payment.
Cancellations & Weather
Cancellations must be made at least 24-hours before scheduled photoshoot start time. Real Estate Photoshoots cancelled with less than 24-hours notice will be subject to a cancellation fee of $75.
Weather-related cancellations are subject to the terms above. Some weather conditions can adversely effect exterior home photo quality or prevent safe drone flight. In the event of unfavorable weather, the interior photos will be photographed as planned. Alternate arrangements will be made for exterior or aerial re-shoot and additional fees may apply unless full cancellation is made at least 24-hours in advance. When weather is dry but blue skies are not present, PHOTOGRAPHER will provide blue sky replacements on all exterior home photos at no additional charge.
Access & Property Condition
The Realtor, owner, property manager, or builder should be present to allow entry to the Photographer. If this cannot be arranged, please provide a lockbox code or anther means of access.
CLIENT will ensure that the listing is clean and ready for photography at time of service. PHOTOGRAPHER is not responsible for cleaning, dusting, changing light bulbs or moving of furniture but may adjust window coverings, move small items or turn on/off lights as necessary. CLIENT shall ensure that there are no hazards to the photographer’s safety and that pets are confined and out of view.
PHOTOGRAPHER will not retouch images to disguise known defects and/or physical structures such as: wall/floor blemishes, driveway cracks, power lines, etc.
Appearance of the property
All properties scheduled to be photographed should be “photo ready” this means:
All lights, interior and exterior, should work and be able to be turned on at the time of photography, if needed.
The floors are clean, carpets vacuumed, glass is clean, etc…
No dishes in the sink or on counters.
Yard picked up of debris.
Click here to see the full list of what you can do to prepare the property – Please send the link to the home owner.
If the property does not meet these expectations, we will do all that we can to help, but this could impact the quality of the final images.
Minor adjustments by the photographer, to the appearance of a room such as straightening fabrics, draping throws, or adjusting other small things are acceptable and will likely happen during the course of the shoot. Moving furniture, heavy lifting or re-arranging a room are not the photographer’s responsibility and will not be expected of the photographer.
Photo Licensing Agreement
ZenPro Media (DBA Cindy Stabile) retains the copyright for all digital images created in the course of doing business including all images on this website. The commissioning real estate broker/agent (CLIENT ) is granted a license to use the property images, for which they have paid, for the promotion of that property in any media while CLIENT manages the listing. License expires once the property has Sold, Expired or Withdrawn. Images may not be edited/altered by anyone other than PHOTOGRAPHER with the exception of minor cropping and/or resizing only.
CLIENT may NOT give,share, license or sell images to anyone. This includes other broker/agent/Realtors, builder, architect, stager, designer or any other vendor.
The photos may be shared with the homeowner for keepsake purposes only. Disregarding these terms will result in copyright infringement/violation ( Digital Millennium Copyright Act of 1998, 17 U.S.C. §512(c) ) and may result in legal action.
PHOTOGRAPHER recognizes that CLIENT does not control how images are shared by MLS and syndicated to other property listing sites (Zillow, Trulia, et al.) and CLIENT is not liable for such use beyond license expiration.
PHOTOGRAPHER may re-license real estate images for commercial use by developers, builders, designers, vendors, or other parties. This will be executed with a separate agreement between PHOTOGRAPHER and licensee.
PHOTOGRAPHER retains ownership of all photos and may use them for any purposes.